Refund policy

At Safety and Health Hub, we aim to make returns and refunds as straightforward as possible for UK businesses. We understand that ordering safety equipment and first aid kits for the workplace requires accuracy and speed; and we’re committed to resolving issues quickly when things don’t go as planned.

If you’ve received a product that’s damaged, incorrect, or faulty, you can initiate a return within 14 days of delivery. Simply email our support team with your order number and the reason for the return. We’ll provide return instructions and, where appropriate, arrange collection.

For non-faulty items, we accept returns as long as the product is unused, unopened, and in its original packaging. Please note that customised or training-related services are non-refundable once delivered unless otherwise agreed. 

Refunds are processed within 5 working days of receiving the returned item. We’ll confirm via email once your refund is issued. Where replacement items are needed urgently, we recommend placing a second order to avoid workplace compliance risks.

Your satisfaction and safety matter to us. If you’re unsure whether an item is eligible for return, please contact our customer care team. We’re here to help UK businesses stay safe, compliant, and confident when ordering workplace health solutions.